Shipping policy

Shipping Policy

Luxury Life Trusted Pro

At Luxury Life Trusted Pro, every handcrafted piece is created, packaged, and shipped with the same attention to detail that goes into its craftsmanship. We are committed to ensuring your purchase arrives safely and in excellent condition.

Every piece is carefully inspected, professionally packaged, and shipped with white-glove attention to detail worthy of the craftsmanship it represents.

Processing Times

Many of our products are handcrafted, made-to-order, or produced in limited quantities.

  • In-stock items typically ship within 1–3 business days.

  • Custom or made-to-order items may require additional production time.

  • Estimated production and shipping timelines will be communicated prior to shipment when applicable.

Business days exclude weekends and holidays.

Shipping Methods

We utilize trusted shipping carriers including:

  • UPS

  • FedEx

  • USPS

  • Freight carriers (for oversized or specialty items)

Shipping methods are selected based on package size, weight, destination, and product requirements.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package dimensions

  • Weight

  • Destination

  • Shipping service selected

Promotional free shipping offers, when available, apply only to qualifying purchases and destinations.

Order Tracking

Once your order ships, you will receive a confirmation email containing:

  • Tracking information

  • Carrier details

  • Estimated delivery date

Tracking information may require up to 24 hours to become active after shipment.

Packaging Standards

Every item is carefully inspected and securely packaged to help ensure safe arrival.

Special care is taken when shipping:

  • Handcrafted cutting boards

  • Charcuterie boards

  • Custom wood products

  • Limited edition pieces

  • High-value items

Delivery Responsibility

Ownership and responsibility for the shipment transfer to the customer upon delivery confirmation by the shipping carrier.

Customers are responsible for providing accurate shipping information. Luxury Life Trusted Pro is not responsible for delays, losses, or additional charges resulting from incorrect addresses supplied during checkout.

Damaged Shipments

If your package arrives damaged:

  1. Take photographs of the packaging and product immediately.

  2. Retain all packaging materials.

  3. Contact us within 48 hours of delivery.

  4. Include your order number and photographs when submitting your claim.

We will work diligently to resolve verified shipping damage claims.

Lost or Stolen Packages

Luxury Life Trusted Pro is not responsible for packages reported as lost or stolen after confirmed delivery by the shipping carrier.

Customers should contact the carrier directly to initiate an investigation when necessary.

International Shipping

International shipping may be available for select products.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Country-specific import requirements

Delivery times for international orders may vary due to customs processing.

Shipping Delays

While we strive to meet all estimated delivery timelines, delays may occur due to:

  • Weather conditions

  • Carrier disruptions

  • Customs processing

  • High seasonal demand

  • Events outside our control

Shipping estimates are not guaranteed delivery dates.

Questions

For shipping inquiries, special requests, or assistance with an order, please contact our customer support team.

We appreciate your trust and look forward to delivering exceptional craftsmanship directly to your door.